Customer Success Team (Associate)
PeerPower’s mission is to enable financial freedom and fairness - we build a trusted marketplace for loans where borrowers can get better rates and investors can get better returns.
Our company is expanding and we are in search of a dynamic Customer Success Team member. If you are highly motivated, proactive and possess a can-do attitude; we would love to meet with you.
What will you do at PeerPower?
- Represent the PeerPower brand across customer touch points i.e., voice-calls, emails, sales support chat, events
- Create and manage customer accounts i.e., documentation, tracking customer milestones, fulfillment
- Resolve service-related issues and complaints in a prompt and satisfactory manner
- Work with cross-functional teams to continuously improve customer experience levels
Are we right for each other?
- 2+ years working experience in customer service within a fast pace environment
- Experience in implementing service improvement plan a plus
- Possess excellent communication and interpersonal skills.
- Proven team player with good leadership skills
- Able to multi-task under high pressure
- Strong problem solving skills - ability to develop and implement creative solutions
- Comfortable with technology - able to pick up enterprise software quickly
- Good command of English
- Only Thai Nationals can apply
Who we are:
Peer Power Company Limited is a leading Thai fintech focused on online marketplace lending. We are a technology enabled financial marketplace. We enable qualified borrowers to secure lower rates and investors to access an attractive asset class. If you enjoy building something that has the potential to grow and outlast you, if you believe that a group of dedicated and passionate individuals can positively impact the world (or at least an industry); this is the place for you.
Why you'll love it here:
- A first-row view into disrupting the consumer finance services sector
- Opportunity to work with an extremely talented and experienced team with over 4 decades of experience in Finance and Technology
- Easygoing, energetic, and results-driven culture